We have been running holidays for 15 years and pride ourselves in our high customer service, which has seen our business grow year after year with people coming back again and again and spreading the word to their friends and family.
We believe in fairness and have done everything we can to help clients faced with last minute cancellations, imposed quarantines and other Covid-19 related issues during this pandemic by reacting quickly, listening and dealing with each individual case fairly and efficiently.
We understand how important flexibility is for you when you are booking a holiday and have adapted our usual terms and conditions with a special exception for Covid-19 related issues so you can now book with even more confidence.
Read our booking terms and conditions for more detailed information. In the event of a discrepancy between one or several terms of this Covid Promise and the provisions of the Booking Terms and Conditions, the Booking Terms and Conditions shall prevail
If we cannot operate your holiday due to Covid-19 restrictions, we will give you the opportunity to change your dates for no amendment fee or receive a full refund.
You can now postpone your trip or make any changes to your holiday up to 42 days before you travel for free. Please note if you choose new dates, and the holiday is more expensive, you will be required to pay the difference. If it is less expensive, we will refund the difference.
If you are ill with Covid-19 and cannot travel, your standard travel insurance should cover your cancellation costs. We advise you to make sure you have this cover at the time of booking and will provide the documents you would need from us to make your claim promptly and efficiently should you need to make one.
We are also offering reduced cancellation fees and the ability to claim non-refundable deposits (less non-recoverable costs) in the form of a holiday voucher if you cancel your holiday for a valid Covid-19 reason.