Package Travel Regulations

In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with Undiscovered Mountains Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Undiscovered Mountains Ltd.

There is no requirement for Financial Protection of day trips, and none is provided. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Undiscovered Mountains Ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with Undiscovered Mountains Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by certain underwriters at Lloyd’s. For further information please go to


You must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator quoting Reference: TOFI V3.18 to:

IPP Claims at Cunningham Lindsey Oakleigh House 14-15 Park Place Cardiff CF10 3DQ, United Kingdom. Telephone: +44 (0)345 266 1872 Email: or online at